WHO WE ARE

Privacy and Dignity

KTCA values and respects the privacy, confidentiality and dignity of our participants and their families, and KTCA staff. We collect, use, protect and release personal information in full compliance with relevant State and Federal privacy legislation.

KTCA will only collect information necessary for safe and effective service delivery. We will only use information for the purpose it was collected and secure it safely. When we collect your information, we will explain why we are collecting the information and how we plan to use it. We will only take photos or videos of you with your full and voluntary consent. Information about you will only be released to other people or services with your informed consent, in an emergency, or where such disclosure is required or authorised by law. You may access the information we hold about you, including in order to update or correct it, subject to certain exceptions. If you wish to access your information, please speak to a staff member.

We understand that your privacy is important to you. The following information outlines how we protect your privacy, confidentiality and manage your personal information.

Before we collect personal information, we take reasonable steps to ensure that you know what the information is for. We will not use personal information for another purpose unless:

• it is related to the original collection purpose
• we believe it necessary to reduce or prevent a serious or imminent threat to an individual’s life, health or safety
• there is a serious threat to public health or public safety
• the information relates to existing or anticipated legal dispute resolutions proceedings between KTCA and the individual
• it is required or specifically authorised by law, or required for the prevention, detection, investigation, prosecution or punishment of criminal offences or breaches of law

Service Access

You have every right to seek and find the service you need and have access to support you require fairly and equally.  Feel free to ask about using any service and if it is not available at KTCA, the reason will be clearly explained to you.  We will be here to assist anyone enquiring about our services, with support and advice if needed or a referral to an alternative service if required.

Participation & Inclusion

AT KTCA our aim is the help people to understand their rights, one of which is being a valued member of the community. We will provide any assistance needed for anyone to partake actively and meaningfully. KTCA can also develop connections within the community to help to do this.

We want you to make the most of the service and to not only take part but feel included as a valued member and it is your right to decide when and how you do this, as well as it being your right to decide when and how you have contact with your family and friends.

We promise to work with you, your family, carers or advocates if you choose so, as well as with organisations within the community if that is what will help you.

KTCA will support you and help you to take part within the community of your choice, whilst getting to know you.

AT KTCA, we will respect your cultural background and understand the needs and requirements that may come with it.

Working With You

We have lots of ways of working and communicating with you through our regular newsletter, face to face meetings, annual personal development meetings and occasional surveys for your feedback on our services in order for KTCA to improve. Additionally, we will work with you on a day to day basis through the services you choose.

Individual Plans

At KTCA we offer tailored plans, so they are person-centered and individualised. We record and monitor your goals and aspirations using different strategies so you can achieve them.

We will offer you guidance and assistance when you need it and we will work closely with you, your carers or family members to jointly assist all working towards the same goals.

We do this by laying out an individual plan for you, this is subject to change depending on its purpose or its level of achivement but in essence your goals represent independence, providing meaning and satisfaction.

Individual Plan Structure

Individual plans are set once per year unless flexibility is needed, in which case they are changed more frequently.  Plans are changed following a meeting that takes place at KTCA’s location with yourself and all involved in the process such as:

• Team
• Key Leader
• Worker
• Your carer, family member or advocate

Individual Plan Focus

• The individual, i.e, YOU
• They are flexible and subject to change depending on progress and other factors
• Unique skills and Strengths
• Promoting and supporting independence

Individual Plan Outcomes

At KTCA you can make your own choices about what you want to do and set your own goals. We will support the choices you make, during which we will be there every step of the way to service you achieve that goal.

By working with you independently we can assist you in reaching your goals and we will offer guidance to help you recognise your strengths and weaknesses, so that you may learn and develop skills to help you achieve those goals and set even more.

By recognising where you need extra support, we will assist in communicating with other services if that is required for you to reach your goal.

We will respect your right to seek support from others, whether that is your family, friends, or an advocate of your choice.

At KTCA we will work fairly with you as an individual regardless of age, gender, cultural background or sexuality.