Your feedback, compliments and complaints are important to us.

Keen to Care Australia (KTCA) values your feedback. Whether it’s a compliment – we did something great, a complaint – we missed the mark, or a suggestion – we can improve, we welcome your contribution. We are committed to providing the very best service we can.

We want you to be heard, listened to, and understood. We will respond to every effort made to reach us.

Please submit your feedback via:

By email: – support@keentocareaustralia.com.au

By phone: – 0499 017 049 (during business hours)

In writing to: 47/11 Preston Street, Como, WA 6152

You can also make a complaint directly to the following agencies at any time they wish to:
• Commission for Children and Young People.
• NDIS Commissions, Complaints, Integrity and Privacy Unit.
• Ombudsman.
• The National Disability Insurance Agency (NDIA).
• Office of the Commissioner for Privacy and Data Protection.
• Independent Broad-based Anti-Corruption Commission (IBAC).
• Disability Services Commission.